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  1. Prestashop 1.5
  2. PSCFV-12000

Customer + Merchant not receiving any e-mails

    Details

    • Type: Bug
    • Status: Closed
    • Resolution: No change required
    • Affects Version/s: None
    • Fix Version/s: None
    • Security Level: All-users
    • Labels:
      None

      Description

      Hi guys,

      I'm using PS 1.5.6. The problem is that my customers are not receiving any of my emails sent by prestashop. I usually do get a "mail delivery failure" notice.

      My BO is domain verwarmingsshop.be and my webshop is located at zet-shop.be and i email with @zet.be.

      So i have three different domains and this may confuse prestashop.

      However i do not know how to solve this problem. This is really bad for my business because customers are not getting any confirmation after they've orderd something...

      Please help me..

      This is the message i get when customers aren't receiving their emails:

      This message was created automatically by mail delivery software.

      A message that you sent could not be delivered to one or more of its
      recipients. This is a permanent error. The following address(es) failed:

      yusamtang@gmail.com
      Unrouteable address

      ------ This is a copy of the message, including all the headers. ------

      Return-path: <info@zet.be>
      Received: from apache by vps1.verwarmingsshop.be with local (Exim 4.76)
      (envelope-from <info@zet.be>)
      id 1Wcqel-0002GN-84
      for yusamtang@gmail.com; Wed, 23 Apr 2014 02:27:43 -0400
      To: <yusamtang@gmail.com>
      Subject: [ZET-Shop] Your message has been correctly sent #ct54 #tcn1D625mML3Dm
      X-PHP-Originating-Script: 501:MailSend.php
      From: info@zet.be
      Reply-To: info@zet.be
      Date: Wed, 23 Apr 2014 08:27:43 +0200
      X-LibVersion: 3.3.2
      MIME-Version: 1.0
      Content-Type: multipart/related;
      boundary="_=swift-210026426353575d5f3a7726.95778852=_"
      Content-Transfer-Encoding: 7bit
      Message-ID: <20140423062743.557522903.swift@www.zet-shop.be>

      This is a message in multipart MIME format. Your mail client should not
      be displaying this. Consider upgrading your mail client to view this
      message correctly.
      --_=swift-210026426353575d5f3a7726.95778852=_
      Content-Type: multipart/alternative;
      boundary="_=swift-120504835353575d5f3a7d74.52877694=_"
      Content-Transfer-Encoding: 7bit

      --_=swift-120504835353575d5f3a7d74.52877694=_
      Content-Type: text/plain; charset=utf-8
      Content-Transfer-Encoding: 8bit

      Hallo,

      Uw bericht is succesvol verzonden aan ZET-Shop klantenservice.

      Uw bericht:

      esfd

      Bijgevoegd bestand : -

      We zullen zo spoedig mogelijk antwoorden.

      Met vriendelijke groeten,

      http://www.zet-shop.be/ powered by PrestaShop™
      --_=swift-120504835353575d5f3a7d74.52877694=_
      Content-Type: text/html; charset=utf-8
      Content-Transfer-Encoding: 8bit

      kind regards,

      Sam

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            • Assignee:
              jnadaud Jérôme Nadaud
              Reporter:
              Optimus_Sam Sam Tang
            • Votes:
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              Watchers:
              3 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: