Prestashop Core Application V1.4

Order confirmation not sent to clients

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Resolution: Canceled
  • Security Level: All-users
  • Labels:
    None
  • Similar issues:
    PSCFI-7246 Order confirmations are not sent to clients
    PSCFI-2060 No Customer order or registration confirmation email being sent
    PSCFI-6281 No order confirmation emails sent when I get many orders
    PSCFI-4998 Mail reference are not sent translated
    PSCFI-4117 No Customer order or registration confirmation email being sent and i also can not receive the confirmation order email too
    PSCFI-4390 Customer order not always be sent after the product purchase
    PSCFI-4445 Order confirmation email missing information
    PSCFI-4785 can not translate 'Order confirmation' subject in e-mail

Description

Right after configuring and testing the whole shop, the order confirmations e-mails aren't sent to the clients. Only the ones sent to the merchant (thanks to the Mail Alerts module) are received.

This has been working for several days until today, when we were ready to put the shop in production.

The last thing changed was to activate SSL, but I don't see how this could prevent the clients' mails froem being sent.

Activity

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Oriol Roca added a comment - 13/Jan/12 8:11 AM

This issue has been solved.
There was a problem whe restoring the PS email files and therefore this wasn't working properly.

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Oriol Roca added a comment - 13/Jan/12 8:11 AM This issue has been solved. There was a problem whe restoring the PS email files and therefore this wasn't working properly.
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Damien METZGER added a comment - 21/Dec/12 2:55 PM

Hello,

We released PrestaShop 1.4.8 and 1.4.9 since this issue has been submitted.
The bug has probably been fixed either in one of those versions or in the next major version: 1.5.3.

If you still reproduce the issue in the 1.4.9, please submit it again, we will gladly check it out.

Regards,

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Damien METZGER added a comment - 21/Dec/12 2:55 PM Hello, We released PrestaShop 1.4.8 and 1.4.9 since this issue has been submitted. The bug has probably been fixed either in one of those versions or in the next major version: 1.5.3. If you still reproduce the issue in the 1.4.9, please submit it again, we will gladly check it out. Regards,
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Ed Boon added a comment - 09/Feb/13 10:27 PM

In PS 1.5.3.1 it is still not working. As a test customer still cannot receive an email confirmation of the order.

Ed Boon
Visioned.nl

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Ed Boon added a comment - 09/Feb/13 10:27 PM In PS 1.5.3.1 it is still not working. As a test customer still cannot receive an email confirmation of the order. Ed Boon Visioned.nl

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Dates

  • Created:
    12/Jan/12 8:58 PM
    Updated:
    09/Feb/13 10:27 PM
    Resolved:
    21/Dec/12 2:55 PM
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