Prestashop Core Application V1.4

Payment options not appearing on checkout page.

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Resolution: Fixed
  • Security Level: All-users
  • Labels:
    None
  • Similar issues:
    PSCFI-326 Advanced parameters not appear in One page checkout and guest checkout
    PSCFI-2618 checkout not showing payment options until after page refresh
    PSCFI-2398 Hipay payment choice not showing at checkout
    PSCFI-4739 error with payment option
    PSCFI-7106 One page checkout problem
    PSCFI-3460 version 1.4.4.1 checkout errors
    PSCFI-5769 some payment module not working on my shop
    PSCFI-4316 payment page not displaying after update

Description

Here is the issue.

when customer are on checkout page and select paypal payment option, they go through to paypal website. if the user then returns back to my website to checkout page without making payment, the payment options disappear and user cannot select any payment option to then proceed.

secondly, if a customer goes through to paypal and does make payment, if they return to my website to make another purchase the payment options do not appear.

It seems there is issue when user initially selects payment option, leaves checkout page to paypal and then returns to checkout pae on my site, for some reason something is making them not appear.

presta version 1.1

Activity

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Fabien Alet added a comment - 28/Nov/11 9:42 AM

Hello,

Are you in version 1.1 of PrestaShop ?

Regards,

Fabien

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Fabien Alet added a comment - 28/Nov/11 9:42 AM Hello, Are you in version 1.1 of PrestaShop ? Regards, Fabien
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Paul Butson added a comment - 28/Nov/11 9:45 AM

Yes I am

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Paul Butson added a comment - 28/Nov/11 9:45 AM Yes I am
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Fabien SERNY added a comment - 28/Nov/11 11:12 AM

Hi Paul,

Sorry, the current module works only with PrestaShop 1.3, 1.4 and 1.5.
We no longer support PrestaShop version under 1.4
If you want to get forge support on this, you will have to update your shop.
You can contact our support team too on http://support.prestashop.com

Best regards,

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Fabien SERNY added a comment - 28/Nov/11 11:12 AM Hi Paul, Sorry, the current module works only with PrestaShop 1.3, 1.4 and 1.5. We no longer support PrestaShop version under 1.4 If you want to get forge support on this, you will have to update your shop. You can contact our support team too on http://support.prestashop.com Best regards,
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Paul Butson added a comment - 01/Dec/11 12:16 AM

Sorry, so i can be clear, are you saying the one page checkout module does not work with presta version 1.1 ?

If so, if i upgrade version, will this resolve issue?

Many thanks

Paul

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Paul Butson added a comment - 01/Dec/11 12:16 AM Sorry, so i can be clear, are you saying the one page checkout module does not work with presta version 1.1 ? If so, if i upgrade version, will this resolve issue? Many thanks Paul
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Michaël Thevenet added a comment - 21/Feb/12 5:32 PM

Dear,
The issue you are facing is not a bug of the application but a configuration issue. Our free support service is facing a lot of demands and this can take several days before we could help you out. Feel free to connect to our support service http://support.prestashop.com/fr/, to get a personnal dedicated support. Kind Regards

Show
Michaël Thevenet added a comment - 21/Feb/12 5:32 PM Dear, The issue you are facing is not a bug of the application but a configuration issue. Our free support service is facing a lot of demands and this can take several days before we could help you out. Feel free to connect to our support service http://support.prestashop.com/fr/, to get a personnal dedicated support. Kind Regards

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Dates

  • Created:
    27/Nov/11 2:17 AM
    Updated:
    24/Jan/13 11:27 AM
    Resolved:
    21/Feb/12 5:32 PM
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